Help us keep DynaScan products and services secure. If you have identified a potential security vulnerability, please report it to our Product Security Incident Response Team (PSIRT).
Product Security
Report a Security Vulnerability
Please use this reporting channel only to report suspected security vulnerabilities in DynaScan products or services. For troubleshooting, repairs, warranty questions, or other service requests, please visit our Support page. For sales inquiries or general questions, please use our Contact page.
What to Include in Your Report
To help our team assess your report, please include as much of the following information as possible:
- Affected product or service: product name, model number, and relevant firmware or software version.
- Description: a summary of the potential vulnerability and its possible security impact.
- Steps to reproduce: the conditions, configuration, and steps needed to reproduce the issue.
- Supporting information: relevant screenshots, sanitized logs, or a proof of concept, if available.
- Contact details: your name and preferred email address for follow-up questions.
Please do not include passwords, access credentials, personal data, or other sensitive information in your initial email. If sensitive technical details are needed, please contact our team to discuss an appropriate way to share them.
Coordinated Vulnerability Disclosure
We appreciate the security community’s help in identifying potential vulnerabilities. Please report findings privately to DynaScan PSIRT and coordinate with our team before publicly disclosing technical details, so that we have an opportunity to investigate and address the issue.
When reporting an issue, please avoid actions that could disrupt services, damage systems, or expose other users’ data.
Need Technical Support or Service?
For troubleshooting, repairs, warranty questions, or other service requests, please contact the appropriate regional team through our Support page.